Privacy Policy

Last updated: June 2026

1. General Information

This Privacy Policy explains how Come Closer (“we”, “our”, “us”) collects, uses and protects your personal data when you visit or make a purchase through www.come-closer.co.

The data controller is:

Creative Lab Paulina Kwaśny
ul. Łokietka 27
70-255 Szczecin
Poland
NIP: 8513131504

E-mail: hello@come-closer.co

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.

2. Personal data we collect

Depending on how you use our website, we may collect:

  • full name,

  • billing and delivery address,

  • e-mail address,

  • telephone number,

  • payment-related information,

  • order details,

  • IP address,

  • browser and device information,

  • cookie data,

  • website activity and usage information.

Providing personal data is voluntary, however, certain information is required to complete purchases or use specific website features.

3. Why we process your data

Your personal data may be processed for the following purposes:

Order fulfilment

Legal basis: Article 6(1)(b) GDPR

Customer account management

Legal basis: Article 6(1)(b) GDPR

Customer support, returns and complaints

Legal basis: Article 6(1)(b) and Article 6(1)(c) GDPR

Accounting and tax obligations

Legal basis: Article 6(1)(c) GDPR

Establishing, exercising or defending legal claims

Legal basis: Article 6(1)(f) GDPR

Website security and fraud prevention

Legal basis: Article 6(1)(f) GDPR

Marketing activities

Legal basis: Article 6(1)(a) or Article 6(1)(f) GDPR, depending on the specific activity.

4. Customer accounts

You may create a customer account to simplify future purchases.

You can request the deletion of your account at any time. Certain information may be retained where required by law.

5. Data recipients

Your personal data may be shared with trusted service providers where necessary to operate our business, including:

  • payment providers,

  • shipping companies and couriers,

  • hosting providers,

  • IT service providers,

  • accounting services,

  • marketing service providers,

  • legal and professional advisers.

Data is shared only to the extent necessary for the purposes described in this Privacy Policy.

6. Meta Pixel

Our website uses Meta Pixel, provided by Meta Platforms Ireland Limited.

Meta Pixel helps us measure advertising performance, understand website activity and display more relevant advertisements on Facebook and Instagram.

Further information is available in Meta’s Privacy Policy.

7. Google reCAPTCHA

We use Google reCAPTCHA, provided by Google Ireland Limited, to protect our forms against spam and automated abuse.

As part of its operation, Google may process technical information and other data in accordance with its own Privacy Policy.

8. Hosting and server logs

Our website is hosted by Zenbox.

When you visit our website, technical information may be automatically recorded, including:

  • IP address,

  • date and time of access,

  • browser type,

  • operating system,

  • requested URLs.

This information is used solely for security, diagnostics and maintaining the proper operation of the website.

9. Data retention

We retain personal data:

  • for the period required by applicable tax and accounting laws,

  • until a customer account is deleted,

  • until consent is withdrawn where processing is based on consent,

  • until the limitation period for legal claims expires where applicable.

10. Your rights

Under the GDPR, you have the right to:

  • access your personal data,

  • rectify inaccurate data,

  • erase your data,

  • restrict processing,

  • data portability,

  • object to processing,

  • withdraw consent at any time,

  • lodge a complaint with your local data protection authority.

11. Cookies

Our website uses cookies to:

  • ensure proper website functionality,

  • operate the shopping cart and customer accounts,

  • remember user preferences,

  • analyse website traffic,

  • support marketing activities.

You can manage your cookie preferences through our cookie consent tool or your browser settings.

Please see our Cookie Policy for further information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

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